Right of withdrawal
The costumer has the right to withdraw from this contract within 30 days without giving any reasons.
The withdrawal period will expire 30 days from the day on which the customer acquires, or a third party other than the carrier and indicated by the customer acquires, physical possession of the goods. In the case of contract relating to multiple goods ordered by the consumer in one order and delivered separately, the withdrawal period will expire 30 days from the day on which the customer acquires, or a third party other than the carrier and indicated by the customer acquires physical possession of the last good. In the case of a contract relating to delivery of a good consisting of multiple lots or pieces, the withdrawal period will expire 30 days from the day on which the customer acquires, or a third party other than the carrier and indicated by the customer acquires, physical possession of the last lot or piece.
To exercise the right of withdrawal, the customer must inform us (CHAPS Merchandising GmbH, postal address: Hofbraeuhaus-shop.de, c/o PORTICA GmbH, Von-Galen-Straße 35, 47906 Kempen, Germany, phone +49 (0)2234 – 9990714, e-mail firstname.lastname@example.org) of the customers decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). The customer may use the attached model withdrawal form, but it is not obligatory.
Effects of withdrawal
If the customer withdraw from this contract, the seller shall reimburse to the customer all payments received from the customer, including the costs of delivery (with the exception of the supplementary costs resulting from the customer’s choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which the seller is informed about the customers decision to withdraw from this contract. The seller will carry out such reimbursement using the same means of payment as the customer used for the initial transaction, unless the customer had expressly agreed otherwise; in any event, the customer will not incur any fees as a result of such reimbursement. The seller may withhold reimbursement until the seller received the goods back or the customer supplied evidence of having sent back the goods, whichever is the earliest.
The customer shall send back the goods or hand them over to us or without undue delay and in any event not later than 14 days from the day on which the customer communicates the customers’ withdrawal from this contract to us. The deadline is met if the customer sends back the goods before the period of 14 days has expired. The customer will have to bear the direct cost of returning the goods. The customer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods
Model withdrawal form
(If you wish to withdraw from the contract, please fill out this form and send it back to us.)
c/o CHAPS Merchandising GmbH
Phone: +49 (0)2234 – 9990714
I/we (*) hereby give notice that I/we withdraw from my/our (*) contract of sale of the following goods:
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of / consumer(s): (only if this form is notified in writing)
(*) Delete as appropriate